Customer Information
Questions customers often ask.
These answers are general. Arrangements for your account are always agreed directly with the team.
Questions
Which carriers can you use?
We work with several parcel and pallet carrier partners. The right option depends on your goods and destinations, and we can discuss this with you.
How are orders sent to you?
Order submission is arranged to suit each customer. We will agree a method that works for your business.
What reporting is available?
We provide standard reports and can also prepare bespoke reports for your requirements.
What volumes do you handle?
We work with a range of volumes. Tell us what you expect and we will tell you whether we are a good fit.
How is pricing worked out?
Pricing depends on your goods, volumes, storage and handling needs, and is set out in a quotation. The Pricing section of the Services page explains what is covered and what information helps.
How do deliveries and collections work?
Delivery and collection arrangements are confirmed with each customer directly. Please contact us before sending goods.
Can you handle specific product requirements?
Please describe any handling requirements in advance so they can be confirmed before work begins.